Returns and Cancellations Policy

Howarth offer a no quibble 30 days returns policy. Goods must be returned in a saleable condition.

We do not accept returns of the following:

• Reeds
• Any items if sealed for hygiene reasons on delivery to you and becoming unsealed after delivery
• CDs if sealed on delivery to you and becoming unsealed after delivery
• DVDs if sealed on delivery to you and becoming unsealed after delivery
• Computer software if sealed on delivery to you and becoming unsealed after delivery
• Sheet music with digital content where the CD packaging has been opened or where the online licence code has been revealed
• Items that are made to the customer’s specifications or which have been clearly and irremediably personalised

You are responsible for the cost of returning the goods (unless they are faulty) and ensuring their safe return. We recommend that you use a tracked service to return goods to us.

Refunds

We will refund you for returned goods that we have agreed to accept back. If you return a full order, you will also receive a refund of the original standard delivery charge. If you paid for an enhanced delivery service, you will still only be refunded the standard postage charge as per your statutory rights.

We will not refund any costs incurred in returning the product to us unless previously agreed otherwise.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

If goods are faulty

In the unlikely event that received goods are faulty, we will provide a replacement or repair at no cost to you.

Should you prefer a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase. Please see our full returns policy for information on how your rights to a refund changes depending on how long after your purchase a fault appears.

Need help?

Contact us for questions related to refunds and returns.